Returns & Warranty Policy
At Classic Phones, we offer a 30-day return policy for all mobile devices and accessories to ensure you are completely satisfied with your purchase. Every device must be returned in its original condition with all included packaging and components.
Initiate Your Request
Log into your account or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Device
Perform a factory reset to remove personal data and ensure all activation locks, such as iCloud or Google accounts, are disabled.
Pack and Ship
Securely pack the phone in its original box and use the pre-paid shipping label provided by our support team.
Inspection and Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing